Glossary
Glossary of Terms
- A3
- big "Y"
- CAP-Do
- Catchball
- cause and effect
- cause system
- Channel Partner
- Coach
- Common Cause Variation
- Company "A" vs Company "B"
- Control Chart
- corrective action
- countermeasure
- Customer
- Customer Journey
- data
- decision maker
- Deming
- Deming management cycle
- discovery guide
- DMAIC
- Find-Win-Keep
- First Time Fix
- fishbone diagram
- franchisee
- franchisor
- gatekeeper
- gatekeeper
- gemba
- growth deployment chart
- improvement frame
- ISP
- kaizen
- kaizen event
- KPI
- Lean
- level of fix
- levels of fix
- little "x"
- management by directive
- management by objective
- management by process
- management by results
- management system
- marketing
- master distributor
- measurement
- measurement system
- Myron Tribus
- numbers game
- operational definition
- operational excellence
- org chart
- organizational chart
- PDCA
- PDCA management
- PDSA
- pilot
- pre-discovery
- Problem
- problem solving
- process
- process capability
- process excellence
- process improvement
- process orientation
- Product Development
- project frame
- project plan
- prospect
- qualification
- qualification criteria
- Qualification tool
- quality
- rationality
- Reason
- research meeting
- retailer
- rolled throughput yield
- Sales Process Design
- sales process excellence
- sales process mapping
- sales production system
- sales value stream
- segmentation
- service company
- SIPOC
- Six Sigma
- special cause variation
- sponsor
- sponsor team
- standard deviation
- standard work
- statistically stable
- structured diversity sampling
- suspect
- System
- Systems thinking
- tampering
- Theory of Profound Knowledge
- throughput
- UDR
- UDRs
- undesirable result
- USP
- usual fix
- usual fixes
- value
- value driver
- value map
- value maps
- value proposition
- variation
- visual management
- VOC
- voice of customer
- waste
- Wholesaler