Discussing Sales Process Excellence

After several years reflecting on the publication of Sales Process Excellence, Michael is writing new thoughts and observations about each chapter. Please join in the discussion by leaving comments. We look forward to your reactions.

• Chapter 1 – Gaining Perspective
• Chapter 2 – How Do Leaders Think?
• Chapter 3 – Why Definitions Matter
• Chapter 4 – VOC: Facts or Opinions?
• Chapter 5 – Can You Measure Value?
• Chapter 6 – Locating Problems?
• Chapter 7 – Mastering Marketing
• Chapter 8 – Aligning the System
• Chapter 9 – Make Service Visible
• Chapter 10 – Partners for Profit
• Chapter 11 – Management Objectivity
• Chapter 12 – Leadership and Style