Discussing Sales Process Excellence
After several years reflecting on the publication of Sales Process Excellence, I am writing new thoughts and observations about each chapter. This work is under development, and I am not necessarily doing the chapters in order. (Chapter 3 is complete however!) Please join in the discussion by leaving comments. We look forward to your reactions.
- Chapter 1 – Gaining Perspective
- Chapter 2 – How Do Leaders Think?
- Chapter 3 – Why Definitions Matter
- Chapter 4 – VOC: Facts or Opinions?
- Chapter 5 – Can You Measure Value?
- Chapter 6 – Locating Problems?
- Chapter 7 – Mastering Marketing
- Chapter 8 – Aligning the System
- Chapter 9 – Make Service Visible
- Chapter 10 – Partners for Profit
- Chapter 11 – Management Objectivity
- Chapter 12 – Leadership and Style