Professional Members Discussion Chapter 9


Need to Improve Your Customer Service (and Your Sales Too)?

Get the assistance you need from our staff and members of SPIF.

Here is the summary from Chapter Nine. Service is a uniquely powerful area. For example, the entire function of sales and marketing can be seen as a service. Your website definitely should be seen as a service you offer to the market. What do people in your business think about this perspective?

Discuss your thoughts about service in your company in the comments below. We’d love to learn what you think. 

This chapter described the use of an Improvement Frame. The links below provide a template (blank MS Word file) and instructions for using an Improvement Frame. 

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Michael Webb

Michael Webb founded Sales Performance Consultants to create a data-driven alternative to the slogans and shallow impact offered by typical sales training, sales consulting, and CRM companies. Michael helped organize and delivered the keynote speeches for the first conferences ever held on applying Six Sigma to marketing and sales. Connect with me on LinkedIn.

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