SPIF Tip #8: Why Should You Consider Process Improvement?

Don’t use process improvement methods just because they are supported by academics. Although process methods grew out of applied statistical theories, some academics understand process improvement and some do not. Indeed, many B-school teachings, especially in finance, actually undermine process excellence. Nor should you apply process improvement because it enhances quality, or works for other companies. […]

SPIF Tip #4: Why You Need Systems Thinking in Sales

Sales used to function as a kind of independent department. Of course, this has become less and less viable. Sales results are dependent on the company’s website, its engineers, its customer service and shipping departments.   Customers are demanding more – and more complex – services. This requires your company’s right hand to know what its left hand […]

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