What Lean Process Leaders Ask About Sales Process Excellence – #5 How to Sustain Improvement?

lp-5Lean Process Leaders have asked us asked us a lot of questions about sales and marketing over the years. 

We’re counting down the top five questions, and providing the answers.

Most of them are really curious about how lean applies to sales and marketing. The fifth most important question they asked is:   

Question #5: How Do We Sustain Sales And Marketing Improvements?

Sales and marketing are notorious for evaporating results. This is reflected in questions like “How to keep this up after 90 days?” and “How do we prevent backsliding?” Here is just one example acknowledging the widely recognized fact that most sales training doesn’t work. Here’s a discussion on LinkedIn lamenting the same issue around CRM.

These writers say things like “Management must reinforce this,” or “It is all in how you use it.”  OK so how, exactly, is management supposed to reinforce the training or use the CRM properly? Management people are just like everybody else. When you ask anyone to work harder, there is a limit to how much improvement you can get.

If that is so, what is the point? It is as though they are asking everyone to “Just do your job better.”  That doesn’t help much.  

Of course, Lean is built with this end in mind, to make changes in a way that enables the gains to be not just sustained, but extended. Here’s How to Get Your Salespeople to Sustain Improvements.

What’s your most important question? Tell us what you think in the comments.


Process excellence separates the men from the boys in business. For a complete guide, visit www.SalesProcessexcellence.com.


Michael Webb

Michael Webb founded Sales Performance Consultants to create a data-driven alternative to the slogans and shallow impact offered by typical sales training, sales consulting, and CRM companies. Michael helped organize and delivered the keynote speeches for the first conferences ever held on applying Six Sigma to marketing and sales. Connect with me on LinkedIn.

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