How To Add Customer Value Throughout The Sales Funnel
Selling can create value for people – it doesn’t always require salespeople, much less pushy ones. Michael Webb answers a reader’s question about how the selling adds value throughout the entire sales funnel.
What Is The Best Way To Get Buy In With Lean And CRM In General
Executives often have difficulty getting buy in for Lean, CRM, and other initiatives in sales and marketing. This article describes simple measures that win the hearts and minds of customer-facing workers.
Do Highly Successful Companies Use Process Management Tools in Marketing and Sales?
Do highly successful companies use process management tools in marketing and sales? You bet they do. Whether they know they are doing it is another matter, however. In fact, when companies TRY to apply lean and process tools to sales and marketing, they often get it wrong. Read this and you’ll get it right.
How to Get Sales & Marketing Leader’s Commitment in Lean Initiatives
You cannot win sales manager’s (or salespeople’s) hearts and minds unless you can help them sell. This requires getting inside their skin, and helping them define their problems in more productive ways. Their hearts and minds will follow.
Successfully Transform to a Lean Culture in Your Sales Organization.
A reader asked this question: How to successfully transform to a lean culture in our sales organization? When you start thinking about it, this is a pretty juicy question. An awful lot has already been written “How to successfully transform to a lean culture.” So, first let’s get our arms around that. One of the […]
Is Diagnostic Consulting Better than Solution Selling?
A reader named Brian asked: Have you found that diagnostic consulting is more effective than solution selling when working with prospective clients? Answer: Yes. This is a perceptive question, I appreciate the fact you are asking it. There is bad news and good news in the answer. First, the bad news. Diagnostic consulting for […]
Want to Grow Your Business? Tie Decisions to the Evidence in Sales and Marketing
I ran across a classic article a couple days ago that should be required reading for executives trying grow their business more confidently and predictably. It was written in 1993 by Myron Tribus, who was head of MIT’s Center for Advanced Engineering Study at the time Deming’s (also classic) “Out of the Crisis” was published […]
Is [Lean process excellence] relevant to a Sales and Marketing Environment?
A question from one of our readers… “Is it relevant to a Sales and Marketing Environment?” Lean process excellence originated in manufacturing. It is a means of getting more productivity from fewer resources; by understanding and improving the way work is done. The means of understanding and improving how work is done definitely applies to […]
Is Process Improvement Primarily About Doing Improvement Projects?
A reader asked: I’ve been asked to organize a variety of process improvements proposed by our sales and marketing organizations. How do I select the right projects that will get the best results? There are lots of checklists available to remind you to do things like make sure the problem is important to the […]
Are There Aspects of Lean Process Excellence That Can Be Quickly Implemented in 90-120 days?
I have received this question before, so I’m guessing my previous response wasn’t enough. Here is a quicker, shorter, take. I’d really appreciate knowing if this is helpful and what other questions come to mind: There are two ways lean process excellence makes an impact in a short time. The first way is to improve your […]
