by Michael J. Webb (pdf of this article) One of the most common questions from executives trying to improve sales and marketing results is this: “How can we get our salespeople’s cooperation in our new (blank) initiative?” Whether you are trying to implement process improvement, CRM, a product launch, or a lead generation campaign, getting […]
A reluctant Sales VP agrees to a powerful process based on his own "non-analytical" logic. Sales resistance to a process approach is often fiction.