Selling Power TV Interview: Does Your Sales Process Create Value?
Gerhard Gschwandtner interviews Michael Webb on Selling Power TV:
Quote for General Managers:
“A process approach is a method of finding out what does the customer want, how do we figure out a way of keeping our own company from not giving it to them, and then making that a path that is easier to follow, both for the customer and for the salespeople. …”
"Once you have that idea, then the process is the salesperson’s best friend …”
Why did you write the book?
Can you give us a case example?
"Threaded throughout the book is a client who sold water filtration. Their first bottleneck was in the keeping – customer service – side of the business. …"
Help me understand the relationship between strategy and process, and how do we get alignment?
Market research (and strategy) might tell you where the most fruitful parts of the market are, but process is going to give you the feedback and allow you to do the experiments that you can learn in order to optimize …
I see anything that is not connected directly to measurements of data and evidence – people’s actions – as pretty useless. Unfortunately strategy is often just associated with big ideas …"
A full transcript of this interview is available in the professional members area of SPIF. This was a great opportunity to explain Sales Process Excellence in a nut-shell. Let me know what you think!
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