Submission for Shingo Prize™ Research Award Application
(Sales Process Excellence, by Michael Webb)
My new book has not yet won the Shingo Prize. However, you might like reading the application. I say that because my answers to the questions in the Shingo Prize application do a good job of characterizing operational excellence. It is not about tools, of course, or about doing projects.
Operational excellence improves our ability to think more effectively. Here is the closing paragraph:
"Ultimately the ideas in Sales Process Excellence will make it easier for managers and executives to realize..."
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