SPIF is a free membership society and newsletter available only to purchasers of Sales Process Excellence

Welcome, and thanks for using SPC, Inc., products and services, including salesperformance.com, and the Sales Performance Improvement Forum (SPIF). By using these products and services, you are agreeing to our terms, so please take a few minutes to read the user agreement below. Note: you are entering into a legally binding agreement.

  1. IntroductionLast revised on Jan 27, 2017.
    We are a privately moderated professional society for the advancement of Sales Process Excellence, a body of knowledge currently hosted at www.salesperformance.com.
    1. PurposeOur mission is to enable members and subscribers to learn and help each other solve sales and marketing problems and grow their respective businesses.SPC, Inc., is in the business of developing and standardizing the body of knowledge for the benefit of the community and of Corporate members Consulting partners.
    2. AgreementIn order for the society to achieve its purpose, subscribers must abide by a set of rules to protect the rights of other members and of the society as a whole. When you use our services, you are entering into a legal agreement and you agree to all of the terms. You also agree to our privacy policy, which covers how we collect, use, share and store your personal information. Unregistered users are called “Visitors,” registered” users are called “Members,” paying subscribers are called “Professional Members,” and corporate clients are called “Corporate Members.” This agreement applies to all.
  2. ObligationsHere are some promises you make to us in this agreement.
    1. You will not share your username or password with others.
    2. You will use your own name when posting comments and in discussion forums and web forms.
    3. You will not use vulgar, obscenity, profane, or otherwise offensive or hateful language, nor will you harass, abuse, threaten, libel, or defame other subscribers. SPC, Inc. has final authority in judging these behaviors.
    4. You will not use this site to pursue any activity that violates any laws or legal agreements of any kind.
    5. You will not advertise, promote, commercialize, trade goods or services, unless you have explicit permission from SPC, Inc. Nor will you harvest contact information, email addresses, or other information from other members for use outside this forum.
    6. You are authorized to use the materials on this site for your personal use. However, everything on the site, whether posted by SPC, Inc., or by any member is copyrighted by SPC, Inc., and may not be copied, distributed, reposted, sold, published, commercialized, licensed, or used in support of commercial consulting engagements, without explicit permission from SPC, Inc.
    7. When you post content on this site, you will not disclose information you do not have the right to disclose, such as confidential information of others, including your employer.
    8. When you post content on this site you will not post material that violates the copyrights of others, or that violates the patents, trademarks, trade secrets, copyrights or other proprietary rights of others.
    9. You indemnify and hold SPC, Inc., its affiliates, subsidiaries, officers, directors, employees, licensees, successors and assigns harmless from any and all liabilities, damages, judgments, claims, costs, losses and expenses arising out of or related to any and all claims arising from any inappropriate material you may post here.
    10. When you post content on this site, you are granting SPC, Inc., a worldwide, transferable perpetual, non-exclusive right to use, copy, modify, distribute, publish, and process the information and content through our services without any further consent or notice, and also without compensation or royalty to you or to others.
    11. You acknowledge that individuals posting the messages here are solely responsible for them, not this site. You also acknowledge that SPC, Inc., has the right to edit or remove objectionable postings, and at its option, permanently ban offenders from using the forum, or terminate their subscription.
    12. This agreement may be terminated by either party at will.
  3. Corporate MembershipsIn addition to the above, Corporate members acknowledge the following:
    1. Corporate Members who have paid fees for engagements and consulting services have the right to use, apply copy, and distribute the specific materials, training courses, or articles they have received without limitation within their own business unit or corporation. This includes any consulting products jointly developed for the benefit of the Corporate Member or client in the course of an engagement.
    2. Notwithstanding the above, SPC, Inc., is in the business of developing new and better ways of improving sales processes of clients and customers. Therefore, SPC, Inc., retains the right to use, copy, modify, distribute, publish, and process the information and content developed from working together with any Corporate Member, without any further consent or notice, and also without compensation or royalty to you or to others, so long as this does not harm or interfere with your expressed business interests.
  4. Fees
    1. Fees are paid monthly or quarterly, in advance, according to the appropriate fee schedules posted on the website or as quoted by SPC, Inc.
    2. This agreement may be cancelled at any time by either party. When cancellation occurs, SPC, Inc., will refund the pro-rated amount of the fee for the current month to the former member with in 7 days of cancellation of the agreement.
  5. Warranty
  6. Arbitration and Governing Law
    1. Any disagreement or dispute between the parties arising in connection with this Agreement or the Services shall be resolved by binding arbitration conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association in effect when the arbitration begins, and shall be conducted by a single arbitrator experienced in the matters atissue and selected by the parties. The substantially prevailing party at any such arbitration shall have the right to recover from the other party its reasonable expenses and attorneys’ fees incurred at the arbitration and in any effort to have the award enforced. The judgment or award rendered by the arbitrator may be entered in any court having competent jurisdiction. Parties agree to waive any right of appeal of the ruling by the single arbitrator. The arbitration shall be held in Atlanta, Georgia. The internal laws, without regard to conflicts of law principles, of the State of Georgia shall govern all questions concerning the construction, validity, interpretation, performance and enforcement of this contract. Subject to the arbitration provision set forth above, venue of any action to enforce this Agreement shall be in Atlanta, Georgia, United States of America.
  7. Notice.
    1. Any notice required or which may be given under the provisions of this Agreement shall be in writing and shall be personally delivered or sent by certified mail, return receipt requested. All notices shall be deemed to have been given on the date personally delivered or, if mailed, on the date received or three (3) business days after the date of mailing, whichever is earlier. Notices shall be mailed to the following representatives:For SPC, Inc.:

      Michael J. Webb,  President
      Sales Performance Consultants, Inc.
      345 Banyon Brook Point

      For Member:
      Name and billing address of credit card on file